In accordance with Title II of the Americans with Disabilities Act of 1990 (ADA), the City of Zion will not discriminate against qualified individuals with disabilities in its services, programs, or activities.

Employment: The City of Zion complies with all U.S. Equal Employment Opportunity Commission regulations under Title I of the ADA and does not discriminate in hiring or employment practices.

Effective Communication: Upon request, the City will provide appropriate aids and services to ensure effective communication for qualified persons with disabilities, such as sign-language interpreters and accessible communication formats.

Modifications to Policies and Procedures: The City will make reasonable modifications to ensure equal opportunity for persons with disabilities to participate in all programs, services, and activities. For example, service animals are welcome in City offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policy to participate in a City program or service, should contact Richard Ianson at (847) 746-4097 as soon as possible, but no later than 48 hours before the scheduled event.

The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or impose an undue financial or administrative burden.

Complaints about program accessibility should be directed to Richard Ianson at (847) 746-4097.

The City of Zion will not place a surcharge on individuals with disabilities to cover the cost of providing auxiliary aids, services, or reasonable modifications.

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone wishing to file a complaint alleging discrimination on the basis of disability in the provision of City services, activities, or programs.

Note: The City’s Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and include the complainant’s name, address, phone number, location, date, and description of the problem. Alternative means of filing—such as interviews or audio recordings—are available upon request.

Complaints should be submitted as soon as possible, but no later than 60 calendar days after the alleged violation, to:

Within 15 calendar days after receiving a complaint, Mr. Ianson or his designee will meet with the complainant to discuss the issue and possible resolutions. Within 15 days of that meeting, a written response (or accessible version) will be provided, explaining the City’s position and options for resolution.

If the response does not satisfactorily resolve the matter, the complainant may appeal within 15 calendar days. The designee will meet with the complainant within 15 days of receiving the appeal and issue a final written response within 15 days after the meeting.

All written complaints, appeals, and responses will be retained by the City of Zion for at least three years.