Most water main breaks occur during the cold winter months — especially when there is little or no snow to insulate the ground. If you spot a water main break, please call immediately at (847) 746-4060.
If after hours, report the break to the Police Department at (847) 872-8000. Although main breaks are repaired under pressure, customers connected to that main may experience a temporary pressure loss similar to the water being shut off. Repairs are treated as a top priority, so we do not notify residents in advance. If no complications occur, normal pressure typically returns within the hour.
