The Water Division has one (1) meter reader and he reads
an average of 1,984 homes
TRACE Radio Read Meters
The Water Division utilizes the TRACE radio meter-reading
system. For those of you that are
not familiar with this
new meter reading system, TRACE uses radio signals to quickly
collect meter reading data. The meter readers utilize a
portable interrogator to collect the readings.
even in the most densely populated neighborhoods, can be
the time it takes to drive through the area.
Readings are sent from a transponder only in response
to a digitally encoded interrogation signal containing
its unique identification number. Reading meters with TRACE
automated system eliminates the need for stopping, contact,
or connection with the meter. Meter
readings are transferred
to the interrogator on command and without the meter reader
stopping. The meter reader brings the interrogator back
to the office and downloads the information into the computer
for billing purposes.
TRACE is a big advantage for homeowners as well. For example,
if a homeowner has
a locked fenced-in yard and/or dogs,
our meter reader may not be able to secure a reading without
first inconveniencing the homeowner in some way. This also
takes precious time away from the meter reader who must
return several times in order to get a reading.
cases the bill may be estimated. With TRACE there is no
need to have access
to your yard.
And, unlike many other utilities,
the Water Division makes every effort to set up an
"exact time" appointment.
Appointments are available from Monday through Friday,
7:15 A.M. until 4:10 P.M.
If an unusual reading, or no water
usage is noted, our meter reader will leave a notice
requesting you contact the Water Department so the meter
may be checked. Again we
ask your cooperation in this
matter by calling our office promptly and setting up
an appointment. Unlike many other companies and utilities,
the Water Division will make
every effort to schedule "exact" time
appointments for all meter services.
Also, in an effort to better serve our water customers
the Water Division, in conjunction
with the Accounts and
Finance Department, has implemented a new program. Based
prior water usage at a home, we will attempt to notify
residents who receive a city utility
bill reflecting water
bills higher or lower than normal. This may be a reading
that is at least
20% higher than normal as well as a reading
that has stayed the same.
Should you receive a letter and have no explanation as
to why your bill may be higher
or lower than normal, we
encourage you to call City Hall or the Water Division to
an appointment. We will send a service man out to
investigate the water usage and
determine if the usage
is the result of faulty plumbing or a malfunctioning reader.
It is the homeowner's responsibility for the protection
of their water meters from freezing weather. Check for
possible drafts from the outside elements near your plumbing
water meter to avoid costly repairs.
Sec. 94-352 states that upon reasonable demand of the
city the owner and/or occupier
of the premises shall provide
access to the city and its employees for reading, maintaining
or repairing water meters. If meter notices left at the
premises go unanswered, a red card
will be left notifying
occupant the water will be shut off unless we can get in
to check the water meter. Please respond promptly.
See Billing Information under Water