Zion purchases their water from the Lake County Public
Water District and uses approximately 2,000,000 gallons
With their modest crew of seven, the Water Division maintains
an estimated 100 miles of water main and 75 miles of sewer
For billing questions or payment extensions please call
For reading or service please call (847)
Applications and Deposits
Municipal Code Section 94 requires any owner starting
a new water, sewer, and/or waste service to make application
with the City of Zion and pay a deposit equal to an average
quarterly bill for the last 12 months. (Minimum $100.00
deposit) Any person who currently owns real estate in the
City and has a nondelinquent payment record for the last
five (5) years water service shall be exempt from the deposit
requirements if the service being applied for will be for
their personal residence. The exemption does not apply
to rental or lease property.
Deposits are held for two (2) years with non-delinquent payment record then refunded to the customer with interest.
Any person acquiring rental properties for the purpose of obtaining income would be required to pay deposits on all properties up to a maximum of five hundred dollars ($500.00). All accounts shall be in the owner's name with
an application signed for each property.
The City of Zion agrees to pay to any person posting a deposit for water, sewer, and/or waste interest on the deposit at four (4) per cent per annum. Interest shall be due and payable at such time a final bill is paid, along with any other amounts due the City of Zion, unless refunded according to paragraph 2 above.
A final reading is required when you are selling your
property. It is your responsibility to set an appointment
for a final water meter reading to insure yourself against
future liability for water usage.
When taking a final reading, we must be able to obtain
a reading inside at the meter as well as the outside reader.
Water will be shut off at the time a final reading is
taken unless the new owner has made a deposit and signed
a contract for water service in advance of the final reading.
If the property will be vacant for an extended length
of time, we suggest the meter be removed and stored for
The City of Zion is divided into
three (3) sections for billing purposes. A customer will receive a bill every three (3) months for water, sewer,
and waste. The following is our billing procedures: Water
meters are read between the 1st & 15th of the month.
Bills are prepared and mailed out the last day of the
The penalty date is twenty (20) days from the billing
Three (3) days after the penalty date, termination of
service notices are mailed out to all
Please call (847) 746-4008 if you have questions about
your bill or dispute any amount shown on the bill, or should
you need additional time to pay your bill. Payments after
the due date incur a penalty of 10%
Note: Bills are considered paid when
they are received at City Hall, not the
date they are mailed. The City is not responsible for late
payment because of mail delivery. The City has a drop box
depository outside the main door at City Hall for payments
when City Hall is closed.
Edina, Elizabeth, Lake Front, Deborah, Ebenezer, Hilltop,
Elim, Sheridan, Elisha, Emmaus, Colgate, Enoch, Eshcol, Holdridge, Bethesda, Bethel, and Ezekiel.
Sunset Ridge, Butterfield Place, Countrywood Hills,
Harbor Ridge and Zion Senior Cottages.
Ezra, Gabriel, Sharon Place, Gideon, Clover Lane, Gilboa,
Gilead, Galilee, Hebron, Hermon, Horeb and Jethro.
Joanna, Joppa, Lewis, Stella, Lydia, Lowery, Calvary,
Industrial, Matthew, Willow, 18th, 16th, 17th, Camp Logan,
Ravine, Logan, Thompson, Winthrop, 19th, Kedron, Wilson,
20th, Barnhart, 21st, 23rd, Shiloh, Salem, 26th, 27th,
29th, 30th, Lebanon, 31st, Horizon, Greenbay, Carmel, 32nd,
33rd, Yale, 34th, Paxton, Marguerite, Oak Forest, Michigan,
Channey, Crissy, Coolidge, Lorelei, Gregory, Timothy, Douglas,
Highland, Tarton, Thistle, Shetland,
Brighton Ponds, Lorelei Acres, Stonebridge, Cypress Park, Shepherds Crossing, Shepherds Point, and Trumpet Park.
Termination of Water Service
Water Shut Off's
If water service is terminated for nonpayment, there is
a $50.00 turn off/on fee to restore
water service. This
fee must be paid in full in addition to the unpaid balance
of the account before the water will be turned back on
to the building.
Payments to restore water service after termination must
be made by cash payment,
money order or certified bank
Water service terminations (cut-off) will not be done
The City will provide restorations (turn-on) of water
service within 24 hours after account balances have been
paid. No after hours (5:00 P.M.) restoration (turn-on)
of water service.
A resident, owner or other person must be
home at the time water service is restored
A $50.00 non-payment fee will be charged to every account
if not paid in full by the
terminations (turned-off) date.
This policy will be waived for all extensions approved.
The Water Department Supervisor is granted authority to
deal with extraordinary circumstances that could determine
termination or restoration of water service.
Department Supervisor must support his findings in writing
to the City Council.
Water Turn On Policy
The Water Department shall reinstate water service to
the customer within twenty-four
(24) hours of the Water
Department's receipt of the complete payment including
At the time of turning water service back on
the owner or occupant must be present or
the Water Department
will not restore service.
Water Bill Extension Policy
Definitions Of Requests For Extensions:
Residents who are not able to pay their regular quarterly
utility bill and request an extension
of the cut-off date
for payment. Calling (847) 746-4008 can make this request.
Only one (1) extension request will be approved in a 12-month
period. One extension
shall be defined as 30 days.
No extensions will be approved after the shut-off date
of water service.
Resident must pay 50% of the utility bill to get an extension.
The penalty amount must be paid.
Taxing bodies that do not pay by the due date will be
exempt from paying the penalty amount.
The owner of the property must sign an extension contract.
Policy Concerning Cut Off Of Service
Single family and two (2) units:
The cut-off policy will be followed, subject to the above
two policies. Three (3) units and over: Prior to cut-off
of water service, a| "Notice
of Termination" must be posted on the property notifying
residents of the termination date. Residents of the property
will have the right to pay the bill and take legal action
the owner/landlord for reimbursement.
Prior to the water service being terminated to any business,
a personal visit and
notification will be made by the Water
Department. After this notification is made,
policy will be followed.
Sewer and Refuse Only
The sewer portion of the city utility bills not paid by
the due date will result in a 10%
or minimum penalty of
$5.00 being assessed against the account.
Payment Plan for Excessively Large Water Bills below:
Definition Of Excessively Large Bills:
Any water bill in which the usage is 20% more than previous
usage and over $200.00.
Bills under the $200.00 amount
would qualify for the extension for payment as outlined
in Section II of this policy.
Residents who receive a city utility bill reflecting a
water reading which is unusual in
nature, based upon prior
water usage, are encouraged to call City Hall or the Water
Department and request an inspection of their meter and
usage to determine if the bill
reflects valid usage. The
Water Department will investigate the water usage and
if the water usage is the result of faulty plumbing or
a malfunctioning meter.
The resident will be advised of
the determination. In an effort to avoid residents receiving
excessively large water bills reflecting larger than normal
usage, the Water Department
will implement a system of
notifying the Finance Department of larger than normal
(20% or higher). After receiving notification of
an excessively large water meter reading
by the Water Department,
the Finance Department `will notify the resident by mail
inform them of the water reading in an effort to determine
if there is a reason for the
larger than usual usage. If
there is no known reason for the larger than usual usage,
the resident will be advised that the Water Department
will then investigate the usage
and notify them of their
finding. If the usage is determined to be valid and not
of a faulty meter reading, the following payment
schedule will be available for residents
to utilize in
paying the water bill.
The amount for the total utility bill, as compared to
the average utility bill, will be used in determining the
payment schedule and amount.
Payment Amount and Schedule:
$200-$399 - To
be paid over the next two (2) months in equal payment
$400-$599 - To
be paid over the next three (3) months in equal payments
$600-$799 - To
be paid over the next six (6) months in equal payments
$800 and over - To
be paid over the next nine (9) months in equal payments
All excessive usage payment schedules are provided with
the following requirements:
- All future garbage, water and sewer bills must be paid
on time and kept current.
- A written contract reflecting the payment schedule
and requirement will
- All payments as required by the contract must be kept
current or water would be terminated.
A lot of water flows from just a little leak. A deceptively
small drip can waste 170 gallons
a day, and more than 1000
gallons a day can pour through a leak only one-sixteenth
If your water consumption has increased
lately for no explainable reason it could be that
have water leaks in your house that you may not be aware
of - and your toilet
Toilets are notorious for their hidden leaks. When a toilet
is out of adjustment or when its
parts are worn, the toilet
can waste thousands of gallons of water. If not repaired
away it will only get worse. In most cases the water
loss is undetected.
Usually a toilet leaks at the overflow pipe or at the
plunger-ball. If it is at the overflow, it's generally
because the overflow pipe develops a leak below the water
level. Sometime the
valve is worn and will run like a leaky
faucet. If this is the case you will need to replace it.
Most overflow leaks can be detected by a visual inspection
although some are not always
A plunger-ball leak is not as easy to see, but there is
an easy way to check for this type
of leak. Simply drop
a little food coloring into the tank and wait to see if
it shows up in the
bowl. If it does you may either need
to replace the ball or it may just be that the mechanism
is out of alignment. Even if you don't see color in the
bowl another indication that you should replace the ball
is if you occasionally have to jiggle the toilet handle
to get the toilet to stop running or if you hear your toilet
running when no one has use it.
A good idea is to regularly check all your plumbing fixtures
for leaks. Early detection
can save you money.
A cross connection is any actual or potential link between
the water system and any other liquid or gas. While most
of us think of our water as always being under pressure
therefore flowing in only one direction, a drop in
pressure caused by a line break, a repair project, or fire
hydrant use can cause a reversal of flow that could pull
or siphon unwanted material into the water system. There
have been incidents in cities where soapy, dirty
from a car wash contaminated the water for several blocks;
from an air conditioner contaminated a
school water system; and where pesticides were backsiphoned
into 14 homes because a garden hose was placed in the mixing
The city's goal is to assure all our residents
of safe drinking water. We want you to be
sure that the
very last user on our lines has water that is just as safe
as the very first
user and that nothing has entered the
system in between.
For this reason the Water Division has implemented a cross
By ordinance, all plumbing installed
within the city shall be installed in accordance with
the Illinois Plumbing Code, 77 ILL. Adm. Code 890, and
exhibit "A" (which is on file
available for inspection in the city clerk's office).
Any new service, where prior water service was a well,
must be carefully inspected for
Yearly certified inspections of cross connection control
devices installed in certain
commercial, industrial and