Why wasn't my garbage picked up today? Who do I call?
There can be several answers to this, but most times it's
simply an oversight.
The quickest way to report this is to
call the garbage collector directly at
(847) 623-3870. Should
another problem exist they will be able to notify you
I have some extra stuff to throw out. How can I get it
Bulky waste such as discarded furniture is included with
your regular refuse collection. Placing items out a little
at a time will insure regular pick up.
Should you have a
large pile of debris, you must arrange for a special pick
The City charges a minimum of $80.00 a load and must
be paid at City Hall in advance.
If the City doesn't pick up old tires, how else can I get
rid of them?
Illinois law requires all retailers of new automobile tires
to accept used tires for recycling. A small fee is usually
assessed per used tire. Many automotive centers,
and junkyards will also accept used tires as well as used
How do I discard my old refrigerator?
White goods, as they are called, are large appliances such
as refrigerators, ranges, water heaters etc. Because these
appliances cannot be taken to a landfill you must schedule
a special pickup by calling BFI at (847) 623-3870. This service
at no additional charge. Please Note: All
doors must be removed from refrigerators
and freezers prior to setting out.
Who do I call about streetlights not working properly?
The City maintains only the streetlights on Sheridan Road
and in the newer
sub-divisions. All other street light problems
should be reported directly to
ComEd - (1-800-334-7661).
Why is my water bill so high?
There can be any number of explanations. Normally water
usage tends to be
higher during the spring and summer months
but a large increase without any probable reason usually
indicates a water leak.
If that much water leaked, wouldn't my house be floating
A common misconception is that a water leak is always visible.
Although some are, the most notorious source of water leaks
is the toilet. Water can leak right down
the drain without
you ever noticing.
Can you really shut my water off for not responding to
meter service notices
even if my bill is paid?
Yes. The City Ordinance Sec. 94-352 states that we must
be allowed access to
the meter for the purpose of reading,
maintaining or repairing. If meter notices
left at the premises go unanswered, water will be shut off until we can gain
Why do I need to be home in order to have my water turned
on? I wasn't
home when you turned it off?
This policy was designed for the homeowner's protection
and the Water Division
is very strict about this policy.
Water loss and/or damage can occur, should, for example,
a forgotten faucet be left on at the premises or if there
is unknown plumbing problems.
I just received my first utility bill. Why is the garbage
portion so high?
In addition to the actual months of the billing period you
were in your home,
you are charged three months in advance
on your very first bill. From that point
on you will always
be paid three months in advance for garbage.
Why do I get two sewer bills?
Actually only one bill is from the City. The other is from
the North Shore Sanitary District (NSSD). Both bills are
based on your water consumption and are used for different reasons. Basically, the sewer portion of our bill covers
of the City sewer lines. NSSD bills
for the use of their lines as well as treating the wastewater.
Does the Water Division fix the valves on the street side
of the meter?
No. Technically anything from the City's main line into
the house is the
homeowner's responsibility. The city does,
however, repair the water meter itself. Generally there is no charge for the repair unless the repair is needed due
neglect or if the damage was intentional.