Cycle. Each customer is billed quarterly.
All bills are due upon receipt and
be received by the due date stated on the bill. Failure to receive a bill
shall not be
grounds for nonpayment. Water and sewer
charges are for services already provided.
Garbage and cart lease charges are billed
in advance of the service to be provided. The service period on the bill specify what
dates the charges relate to.
Deposits. Deposits are required for all new water
service accounts. After two (2) years
of non-delinquent payments, deposits are refunded.
and Service Charges. A bill not paid
by the due date will be considered delinquent.
Delinquent bills will be assessed a penalty of
5% based upon the water and
sewer portion of the
bill. A delinquency notice will be sent to the
customer upon non-receipt
of payment. The customer
shall have seven (7) business days from the original
to settle the account. If the delinquent
account is not paid within seven (7) business days
after the original due date, water service will
be terminated. If seven (7) business days
the original due date is Friday then water service
will be terminated on the following
to restore water service after termination must
be made by cash,
money order, certified check or
credit card. The City will provide restoration
of water within 24 hours only after the
account balance has been paid. Turn on of water
service will only be done during normal business
working hours of 8.00AM to 4.30PM
Friday. For water to be turned on, the owner or
other designated person must be present at the
water service location. A $50.00 non-payment fee
will be charged to every account that has been
terminated or an attempt has been made to terminate
Checks Any checks returned to the City
of Zion for any reason will be required
a $20.00 return check charge. If the account is
closed the charge is $25.00. In all instances an
attempt will be made to contact the resident to
settle the bill. In the event the resident can
not be contacted by phone a red card will be placed
on the residents door notifying him that water
service will be shut off in 48 hours if the account
is not settled.
Policy A water bill extension may be granted before termination of
Only owners are permitted to sign for an extension agreement. It
is required that half of
the amount owed be paid before an extension agreement
is allowed. Violating the payment
terms of the extension agreement will result
in termination of service.
Final Readings Final readings are only required
for the sale of a property. Final water readings
must be taken to finalize an account. Scheduling
of final readings can be done
by contacting Public
Works Department at 1-847-746-4060.
Containers Every dwelling within the City
ofZion is required to have a City approved cart
type container. These containers must be constructed
of rodent proof
material, strong, waterproof, and
have tight fitting covers. These containers can
be purchased at City Hall for $50.00. One container
may also be leased from City Hall
for $1.31 per
month equating to $3.93 per quarter.
Methods The five methods of payment are:
1) Mail - check, money order or
completed credit card authorization form. Allow
5-7 working days
for mail delivery. Please use the enclosed courtesy
Hall Drop Box - check, money order or
completed credit card authorization form.
3) In Person - check, money order,
cash, debit card or credit card. Business hours
thru Friday SAM TO 5PM.
Debit - per correctly
completed Authorization Agreement - Direct Utility
5) Phone - Credit Card
Water Service and Billing Inquires.
Questions about your bill amount - call the Finance
Questions about water quality
or service problems - call Public Works ..... 1-847-746-4060
To request a final water meter reading - call
Public Works....................... 1-847-746-4060
Email us at firstname.lastname@example.org