When is my water bill due?
A1 - The City is divided up into
three sections for billing. To see what section
are in, please visit the City's website www.cityofzion.com,
Accounts & Finance under Departments,
and follow the prompts for your address.
water bills are due 20 days after the notice
date. Check your current water bill
for the exact
Q2. Is it possible to have an automatic
payment option with my credit card?
A2 - No. Right now we offer auto
payment from either your checking or savings account
Q3. I wasn't home when
you terminated my water service
because my bill wasn't
paid, why then do I have to be
home to get the service restored?
A3 - If a faucet was open and you
didn't know about it, water damage could result.
Therefore, we do not restore water service unless
an adult is home. Our service personnel will knock
or ring the doorbell. If their presence is acknowledged,
will restore service. If an appointment is
made and no one is there when they arrive, a grey
card is placed on the front door, and the resident
will have to call
Public Works to set an appointment
for the following day. We do not continually
out service personnel—you need to be home.
Q4. How many animals am I allowed?
A4 - Each household is allowed 4
Q5. Now that I've paid my water bill,
when will my service be restored?
A5 - Once a water bill has been paid,
the Public Works Department (which handles the
restoration of service) is notified. Service is
restored in the order payments
were received. So
if you are the 50th residence to pay that day,
you will be 50th
on the list.
Q6. I noticed a grey card on my front
door—what does that mean?
A6 - A grey card signifies that service
personnel arrived to restore our service
one responded. Call Public Works at 746-4060 to
make an appointment.
Q7. Are your policies concerning
water billing available in one place?
A7 - Yes, on the back of your water
Q8. The City didn't receive my water
payment, what does it take to restore water
A8 - The bill will still have to
be paid either by cash, credit card or money order.
We can make an effort to catch the original payment
when it comes in the mail
and return it to you,
otherwise it will be applied as a credit on your
Q9. I let my grass grow too tall,
after being notified the City cut the grass, and
placed a lien against my property. Why?
A9 - The last thing the City wants
to do is to cut homeowners grass. However, when
homeowners or landlords don't care for their property,
the City has to
step in. When the City cuts the
grass, there is a charge for that. If that is not
paid within 30 days a lien is placed against the
property to insure that the cost
of cutting the
grass is recovered.
Q10. I just moved into Zion , do
I need a City sticker?
A10 - Yes. You have 30 days to get
a sticker before the police will ticket you,
and 60 days to get it before a late fee is added.
Q11. I need more time to pay my water bill,
what can I do?
A11 - First, be pro-active. We need
to hear from you. Call us at 746-4008.
extensions when signed by the homeowner or by your
You can pay half when the extension is
signed and the balance by the last
of the month.
Q12. Why did I receive a Termination
Notice if I've already paid my bill?
A12 - Payments and Termination Notices
sometimes cross in the mail. However,
when in doubt
if we have received your payment, call us at 746-4008.
Q13. My payment is due today by 5PM,
but I can't make it to City Hall by
what are my options?
A13 - Call 746-4008. We accept Visa,
MasterCard, American Express, and Discover
over the phone. We will give you an authorization
number immediately after your payment has
been accepted by your card issuer. This can
all be done right over
the phone. Or you
can put your payment in our night drop box
our front doors.
Q14. Do you accept payments
A14 - Yes, there is a night drop
box on the south side of City Hall. Place your
or Money Order in the night drop. Please
NO CASH!!! Items deposited in the drop
collected and opened at 8AM every business day.
The night drop box is available 24/7/365!!
Q15. Why do I need a Dog & Cat
A16 - No longer is a Dog or Cat License needed. The City of Zion has
discontinued this requirement.
Q16. Why do I have to pay a deposit?
A16 - The deposit establishes credit
with the City. The exact deposit is based on
history of usage and is unique among all residences.
Once the deposit has been held for two years—and
there have been no late payments—the original
is returned with 4% interest. Deposits
for new construction are $100.
Q17. Can I pay my bill monthly?
A17 - Yes, you can. It will go as
a credit towards your quarterly bill.
Q18. Can I change my billing date
to coincide with my paychecks?
A18 - Unfortunately, we cannot change
billing dates, but you can pro-rate your
pay in advance to help alleviate this problem.
Q19. What is a Closing Letter and why do
I have to have one?
A19 - A Closing Letter is a letter
from the City stating any outstanding amounts
are owed to the City. Usually your attorney will
request this to be faxed to
them for your closing.
This is important because it shows that the seller
of the property has taken the services out of their
name and finalized things with the
City. If this
is not done there is a possibility that you could
inherit their old bills.
Q20. Why is it necessary to have
a Final Reading?
A20 - Finals are necessary to have
an accurate reading to close out or open your account.
You want your service to start with water that
you have used and you certainly don't want to move
off and leave your name on someone else's bill!