ComEd Helpful Information
ComEd Rate Relief and Assistance Initiative - Helping Customers Transition to New Rates
ComEd is reminding customers to apply for help with summer electric bills through ComEd’s $64 million Rate Relief and Assistance Initiative. ComEd already has granted more than $15.4 million in bill credits to about 350,000 customers, and nearly $30 million remains available to eligible customers this year.
Rate relief grants, credits and other programs are available now to customers most in need. For most programs, customers with incomes up to 200 percent of the poverty level, or $40,000 for a family of four, qualify. In addition, a residential special hardship fund is open to families with incomes up to 400 percent of the poverty level, or $80,000 for a family of four. Enrollment is now open, and ComEd encourages all customers who think that them may be eligible to apply.
For more energy-saving ideas, or for more details on ComEd’s Rate Relief and Assistance Initiative, visit www.ComEdCare.com, or call 888-806-CARE (2273).
If you have an electric emergency it is important to call ComEd immediately. Never email your emergency request. If you need to report an emergency situation such as a fire, vehicle accident, electric contact/shock, or other potential danger please call 911 to notify local authorities.
When the storms roll in, ComEd is ready to keep you up-to-date on our outage restorations. Visit the Storm Center at ComEd.com/Storm to get the latest information on outages in the service territory, view our Outage Map, and report an outage.
With ComEd’s outage map, customers can view all outages in the ComEd service area at once and zoom in and get details on specific areas, such as the estimated restoration time & status of crews working to resolve problems. Icons are color-coded to indicate the number of customers affected by each incident. Check out the interactive map at ComEd.com/Map.
Need to report an outage? Text the word OUT to 26633 (ComEd) and get updates until your power is restored. Visit ComEd.com/Text for more info and to sign up.
Gain the flexibility and convenience of managing your ComEd Residential account on the go with ComEd’s FREE mobile app for iPhone® and Android™ devices. Report an outage, make a one-time payment, and manage account features with the swipe of a finger. Learn more at ComEd.com/App